The Boeing 737 MAX Saga: Lessons for Software Organizations

"The Boeing 737 MAX Saga: Lessons for Software Organizations" is the feature article for the June 2019 issue of the Software Quality Professional journal.

After two airline crashes, Boeing paused delivery of the 737 MAX. The story provides a case study on the interrelationships between software and systems engineering, human factors, corporate behavior, and customer service. This article examines the events from a safety and software quality perspective.